Purpose: To be a member of Account controller team, control of portfolio and credit limits and manage
the payment application, dealing with customers and colleagues on daily basis.
Shift: Tuesday to Saturday 10:00 to 19:00.
Location: Madrid, Spain
Positions: Agent controller collection.
General responsibilities:
Contacting agents to collect the debt.
Working with other department to solve problems regarding the agent's account.
Following up the agents' payment behavior and taking measures according procedures policy.
Providing information to agents about pending deposits in bank account, Msbb Fee and others adjustments made in theirs platforms, communication by Skype, email and phone calls.
Recover inactive debt.
Making and follow up from payment plans.
Support the team on daily basis tasks.
Updating reports.
Following up the list of agents assigned.
Payment application
Work skills
6 months Experience collecting debts.
Excel intermedium level
Be able to work independently as well as part of a team
Analytical and problem-solving ability
Ability to negotiation and good deal with agents and colleagues.
Punctuality
Languages native Italian
Effective work.
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