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ICA Representative

Ocoee, Florida
Job Type
31 Aug 2022
Job Description

Job Title: ICA Representative

Department: Account Services

Reports To: Account Services Manager

FLSA Status: Non-Exempt

Collections representatives say they†re good at de-escalating, but can they back it up? When times get tough you rise to the occasion and provide top notch customer service.

You help our owners get their vacations back on track.

At Westgate Resorts, where passion meets persuasion, are you ready to put your skills to the test?

  • As an ICA Representative, you will:
  • Â Collect on accounts 60 days or more delinquent
  • Â Treat customers with respect and respond with empathy while remaining firm
  • Â Possess strong customer focus with the ability to have detailed conversations
  • Â Be 100% phone-based with a focus on outbound
  • Â Work in a metrics-driven environment


To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Fluent in Spanish is preferred. Additionally, the person must possess and adhere to the following core values:

  • Â Integrity
  • Â Passion
  • Â Work Ethics

Additional Information


High School Diploma or GED and two years or more related experience and/or training


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk. The employee is required to sit; use hands and arms. Specific vision abilities required by this job include close vision.

Why Westgate?

  • Comprehensive health benefits †medical, dental and vision
  • Paid Time Off (PTO) †vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (ie, hotels, cruise, resorts, restaurants, entertainment, etc.)Â
  • Advancement & development opportunities
  • Community Involvement Programs
  • Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email (see below) with the job title and the location of the position for which you are applying.

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  • Job Reference: 698964600-2
  • Date Posted: 31 August 2022
  • Recruiter: Westgate Resorts
  • Location: Ocoee, Florida
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent