POSITION
Research & Relationship Manager - Lender Servicing
LOCATION
This position is available to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
POSITION SUMMARY
We have a great opportunity available in our Enact Lender Servicing organization. The role is responsible for the day-to-day leadership of contract services, billing, cash & billing escalations, and customer issues & relationships.
RESPONSIBILITIES
Lead all aspects of certificate cash and billing escalations, contract services, issues/complaints for the department
Ensures timely and accurate creation of premium billing statements
Partner with Sales organization to establish on-going maintenance of customer relationships
Ability to conduct thorough & accurate research and understand all aspects of the account
Identifies and implements opportunities to improve collection of delinquency/past due premiums
Pinpoints opportunities for cost reduction
Adherence to internal/external regulations
Institute additional checks and balances as appropriate to maintain strong internal controls
Recognize compliance issues and bring to the attention of the Compliance Lead
Interact with other operational and business functional across Genworth
Lead Voice of the Customer (VOC) process and incorporate feedback into solutioning
Assist with projects as needed
QUALIFICATIONS
Bachelor's Degree and/or 5 years of experience specializing in operations, accounts receivable, payables or mortgage
Strong ability to navigate difficult customer issues in a professional manner
Ability to communicate effectively, both verbally and written, strong interpersonal and negotiation skills
Strong analytical skills with experience in conducting thorough and accurate research to resolve issues through the development of effective strategies/solutions
PREFERRED QUALIFICATIONS
5+ years demonstrated management experience in Mortgage Insurance Servicing
Prior Collections experience
WHY WORK AT ENACT
We have a real impact on the lives of the people we serve
We work on challenging and rewarding projects
We give back to the communities where we live
We offer competitive benefits including:
o Medical, Dental, Vision, Flexible Spending Account options beginning your first day
o Generous Choice Time Off policy
o 12 Paid Holidays
o 40 hours of volunteer time off
o 401K Account with matching contributions
o Tuition Reimbursement and Student Loan Repayment
o Paid Family Leave
o Child Care Subsidy Program
COMPANY
Enact, operating principally through its wholly-owned subsidiary Genworth Mortgage Insurance Corp. since 1981, is a leading U.S. private mortgage insurance provider committed to helping more people achieve the dream of homeownership. Building on a deep understanding of lenders' businesses and a legacy of financial strength, we partner with lenders to bring best-in class service, leading underwriting expertise, and extensive risk and capital management to the mortgage process, helping to put more people in homes and keep them there. By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Enact is headquartered in Raleigh, North Carolina.
Through our values of Excellence, Improvement and Connection, the Enact team delivers on our mission to help more people realize the dream of homeownership. The positive impact we can have on our world inspires us to go the extra mile. We look at the bigger picture, always considering our customers' processes and their borrowers' experience. We work hard to anticipate all the effects our actions might have. That can make our work challenging, and also satisfying.
Are you the kind of person who's always anticipating your customers' needs? Always one step ahead, ready to catch that unexpected curveball? If so, you could thrive with us.
We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business need. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.