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HCResort Experience Consultant

Ocoee, Florida
Job Type
31 Aug 2022
Job Description


Provide a special, unique and knowledgeable service to all our guests. The team member will be responsible for assisting and describing the tour process. It will also be expected to know and describe their accommodations and the destination. May also be required to arrange special services and upgrades for their customers. Work closely with the call center to ensure quality packages as well as proper resort distribution.


         Responsible for building relationships with Welcome Center, Tour Desk, Reps and TO's

         Know the numbers and the goals for each day. Review & Confirm all tours the day prior.

         Responsible for reviewing and understanding the current reports via Tableau as well as SAMS.

         Attending the required Departmental meetings as determined by seasonality

         Ensure that all tours are taken by the assigned rep and not to fall under regular rotations

         Meet the Weekly & Monthly Goals (Sales Volume & VPG) Â

         Ability to multitask and work in a fast pace environment.

         Must exhibit excellent professionalism and destination knowledge. Other duties may be assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Customer Service and good people skills. A people person is a must.
  • Previous Front Desk/Resort Sales experience
  • Basic working knowledge of Microsoft especially Excel and Outlook is a must.

         Bilingual English/Spanish a plus


High school diploma or general education degree (GED); or a minimum of six months to a year related experience and/or training; or equivalent combination of education and experience.


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write, read and understand reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


None required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job description subject to revisions at any time at the company†s discretion based on business needs.

Additional Information

Why Westgate?

  • Comprehensive health benefits †medical, dental and vision
  • Paid Time Off (PTO) †vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (ie, hotels, cruise, resorts, restaurants, entertainment, etc.)Â
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email (see below) with the job title and the location of the position for which you are applying.


  • Job Reference: 698964620-2
  • Date Posted: 31 August 2022
  • Recruiter: Westgate Resorts
  • Location: Ocoee, Florida
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent